Terms and conditions

User Agreement

These terms and conditions apply to all purchases made from The Fibre Tool Shop.


1. Orders and delivery

All orders placed through this web site are subject to confirmation and acceptance by The Fibre Tool Shop. We may vary prices from time to time due to price changes or mistakes made by suppliers on reasonable prior notice to you. The Fibre Tool Shop will deliver the goods to the location you specify in your order, within the agreed timeframe, subject to their availability. Where the goods are not available, you will be notified of this by us (phone or email) as soon as possible.


2. Returns and refunds

Please contact us within 48 hours of receiving your order if there are any faults or problems with your product. If there is a problem with your order, you can return the item within 7 days and exchange it for the same item. The product should be returned in its original packaging and have no evidence of use. If the item that you purchase is 'out of stock', we will provide you with a coupon to the value of the product returned to use on our store.


3. Prices and Payment

Your order details are safe and secure. All personal information provided to The Fibre Tool Shop is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site.


4. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release The Fibre Tool Shop in connection with any use (whether authorised or unauthorised) of your user name or password. The Fibre Tool Shop may suspend or cancel your account at any time without prior notice.


5. Images and Graphics

The Fibre Tool Shop aims to include up-to-date images and/or graphics of all of the goods on this web site. However, pictures of the goods may differ in colour from the actual goods. We recommend you read and follow the instruction/care labels to get the longest use of your items.


6. Privacy

The Fibre Tool Shop will comply with our Privacy Statement. We will not reveal your personal information to external organisations.