Shipping - General Information.
I endeavor to provide cost effective and timely delivery on all orders. Please ensure that your address is correct and up to date at the time of order. Please be aware that the time frames given for delivery are a guide only and cannot be guaranteed.
All orders are sent by Australia Post.
Shipping to Australia.
Orders are sent by regular mail and normaly take 7-10 days and in the odd case I have seen it take nearly 3 weeks, when I asked Australia Post for an explanation so that I could let my customers know what was going on, they have so far been unable to provide a reason.
Shipping to the rest of the world.
International orders will be sent by regular mail and tracking is not available on this service simply because of the exorbitant cost charged by Australia Post for this service. You really need to allow 4 weeks for delivery, I have sent mail to the United States, Europe and Asia (Taiwan, Japan, Korea etc.) and seen it take as little as 10 days and for some inexplicable reason it has taken as long 6 weeks, especially to the US so I always advise people to allow the 4 weeks as mentioned.
Customs and Import Duties.
All customs and import duties are the responsibility of the recipient.
Lost or Damaged Items.
In the unlikely event that your purchase is lost during shipping then I will replace the order at no charge. If the Item has been damaged during shipping please provide a photograph of the item showing the damage and I will replace the order at no charge.
Refunds and Returns.
If you are not satisfied with your purchase you may return the item within 7 days of you receiving it for a full refund. The item must be returned unused and in a saleable condition.
Please contact us as soon as possible if you have any concerns regarding you purchase. I take the quality and craftsmanship of my products very seriously and welcome your feedback.